Please confirm if you have money in your mobile money account. You can also dial your mobile money code to see pending approvals and approve your transaction from there.

Unfortunately you may have to visit the ECG office to have it checked

Power App is the ECG app for refunds, ECG pays refunds to that app. Kindly download the power app on playstore and access your refunds in the wallet

You can generate old receipts from your transaction history in the Brassica pay App. Click on that top up and select the generate receipt option

The Brassica pay App works with 2G /Edge signals and above. The app should work in most cases, regardless of where you are

Please enter the tokens in accordance to the order in which you received them (i.e. enter the first one before the second). Sometimes, some tokens include updates. If you don�t enter it, the second one will not respond

When you power on your phone, please check your pending transactions in the Brassica pay App to see if the transaction is still there. If it's still there, you can re-write the buffer onto your card

Yes, always show or slot the card into the meter when you want to buy power

Your interface will be locked temporarily. If you persist, it will be locked permanently

Please check your meter to get the actual balance. Sometimes ECG updates for the meter balance does not reflect immediately

Yes, you can. However, ensure you have downloaded the previous purchase unto the meter before you attempt another transaction.

No, it is not a mistake. Occasionally, ECG releases long tokens to reflect tariff adjustments or other updates

If a token was sent to you (for Online meters), then please enter it into the meter. If not, please wait for a while for the power to reflect

If you have not received the SMS, you can check your receipts or generate a receipt for that transaction when you go to transactions in the Brassica App

The token is delivered to the phone number that bought the power. You can forward it to the person whom you bought the power for

No please, All technical updates are performed by ECG.

Yes, when the person's meter is an Online meter. If the person has a meter that uses a Card, you will need to have the card with you and know the Meter number and in some cases the Account number

Yes, you can

It should work mostly. But if the protective cover is too heavy, it may not work. You may have to remove the cover when you want to buy power and put it back once you're done

It is usually around the back camera of your phone

Yes, the reader will work. Esure the card is stable on the reader. Once the LED sesnor light comes on on the card reader, the reader is still functional. If not, please report to where you purchased it from for further action

Yes, you need to purchase a bluetooth card reader

Please request for a USB convertor from the nearest ECG office

when you find NFC in the connections, enable the toggle

Go to settings on your phone and look under connections or type NFC in the search area

Check if the meter number is entered correctly. Check if there are alphabets preceding the meter number on the old receipt. If the meter number you entered is correct, then tap Not Me. Add the meter's account number in the field that opens when you tap Not Me. You can get your meter's account number on an old receipt. If all hese fail, you would have to contact the Call Center for assistance

Yes! You can use the back camera of your phone, but you cannot upload any image from your gallery

You will be able to find it on an old receipt. Aside this, you can also try looking for it on your meter. It is usually on the Meter interface

Yes, you will still have access to your account details

if you have a Bank Account you can add it as your source of fund on the Brassica pay App, if not, you would have to register with the Mobile Money service with the Telcos and add it as a source of funds on the Brassica pay App

Please enter alphabets and numerals togetther, if not, account details will not work on the Brassica pay App

When you receive bills at the end of the month, it is Postpaid, if you need to buy before you use, its Prepaid

Yes, the Brassica pay App will work on both phones

You would have to enter the OTP with the latest message

Please check if your message inbox if full or not. Also check if you can do a Resend PIN before contacting the Call Center

If you use an android phone, you need to be on android version 5 or higher before you can download, install and use the app. If you an iphone, you need to be on iOS version 13 or higher to be able to download, install and use the app

Customer will have to download Google playstore and install the Brassica pay App from the play store

You will have to download from the Google Play store for Android users and the Apple store for i-phone users.

Yes, the Brassica pay app works on Android/ IOS tablets

No please. The Brassica pay App is not yet available on windows devices

No please, you can't access it in the Google playstore or the Apple store